The other is marked TV, & this is used for TV & Broadband. Entertain me; Broadband Deals. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Forum. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. I recently got Virgin broadband installed. 01-02-2023 10:59 - edited 01-02-2023 11:00. I can only find the TV socket. on 25-09-2022 15:41. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Socket should be on the underside. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Back a step. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. 19 minutes ago. Hi, I just moved to a new house and got my virgin media kit today. Socket should be on the underside. Can anyone help please? Need. Trouble shooter. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. If you can't see anything obvious go. . I've had telewest for a few months now, I have broadband and two set top boxes for the TV. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. funny that as TV works fine. 1 [or 192. The cable could be hidden within, or behind, furniture. Also available from the likes of Screwfix, Homebase, Toolstation etc. We have a virgin media wall socket with an - 4353656 - 2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Forum TeamThe box and cables may have been removed by the previous occupiers. Some properties do not have a wall socket, only a cable. 1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This includes: The Stream box. At least 30Mbps download speeds in every room or £100 one-off credit. We would like to show you a description here but the site won’t allow us. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Tudor. Perfect for when you can’t all decide on what to watch. Unscrew the connector from the wall box. But I have actually managed to get through to the technical team over chat. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. 1 Mar 2016. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Phone. 1) remove the attenuator from the existing cable, plug it into back of hub. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. We would like to show you a description here but the site won’t allow us. Call the Pre-installation and delivery team on 0800 052 1734. @robbo321 wrote:. VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Just a open reach socket. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Account - Cable. If your not a virgin media customer then nothing. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 5. Hi mariz2198, thanks for posting and welcome to our community. Check your DMs btw. 100. Could anyone from the VM - 5395560. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Switched On Families. Occasionally only a very short stub of wire is left. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I'm very sorry to hear about the non wall socket. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. . We have a virgin media wall socket with an ethernet port in the wall but no round cable. D01 C9W8. Hello, I'm trying to set up my Virgin Media broadband. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. I will only be using one wall socket, so the other socket will have no connections. Next, connect the power cable. The box and cables may have been removed by the previous occupiers. Options. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. to be phone lines. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. TEL1 on the hub should take on your. . The metal box in photo 3 looks like a likely contender. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Now to my Issue: I opted for the self-installation ki. The thing is that there is no socket in the wall. Account - Mobile. Account - Cable. Virgin Media; My Virgin Media; Shop;. I was sent the pack as Virgin said my - 5440115. Hi, I just moved to a new house and got my virgin media kit today. Don’t plug the power cable into a plug socket yet. Called 0800 052 1734 as well as 0800 953 9500. Estonia and the Netherlands have already switched. Stay safe online. No virgin media wall socket. . There must have been a previous installation or you would not have been offered a self install. on 14-10-2022 10:22. 168. Browse. Forum; Apps. INT. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Landline connected to wall socket has been down for over 24hrs. Click & Collect. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. The internal wall boxes are mostly oblong. The box and cables may have been removed by the previous occupiers. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. Phone line - 5 mins. I've looked for an external box but cannot. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. I just found a box in the closet which has a cable indicated as CABELCON 4. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hi. I'm a Very Insightful Person, I'm here to share knowledge. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. New to the UK and just moved into our first home here. Re: My house wall socket that cannot fit to VM hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Options. I have also checked outside and there is no box either on my property or on my boundary wall. 0 Kudos. Re: No Wall Socket for Quickstart. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Push fit the VM-supplied lead onto the socket. Account - Mobile. Virgin Fibre Areas only. Package arrive today and realized I don't have a VM wall socket to. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. We would like to show you a description here but the site won’t allow us. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. wall socket. The cable could be hidden within, or behind, furniture. A wall box may be branded with the logos of an old cable TV company (not VM). Security matters. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 29-12-2022 20:58 - edited 29-12-2022 21:00. to your Virgin Media socket. I’ve just lived into my new house and received my Virgin box. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi , Welcome to our Community Forums and thanks for your post. to be phone lines. com. VM BB TV Landline. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Account - Mobile. He was going door to door. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. on 31-12-2021 10:47. We do not have an internal VM box to plug the round ended cable into. #2. . Try the automated service status number 0800 561 0061 to check for any faults in your area. 4 weeks ago. Forum; Apps. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Stay safe online. Options. Security matters. @adelphiaUK wrote:. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. . Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. Forum; Apps. . I'm currently renovating my living room, including the electrics. How do I book an engineer to come out - 5345632. Sign in . No virgin media wall socket. My previous sky microfilter attached here. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Account - Mobile. BUT!! It appears they also installed one loose male coaxial cable in the living room. However the wall socket doesn’t have the correct connection for the cable with the hub. Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. It probably goes into another room in the house. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. My Virgin Media App. Options. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Getting Connected with Virgin Media is easy when you have a wall socket. 4. 0 Kudos. Please help. I have tried to contact vm but I don’t have a landline number so they w. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Manage Your Account. on 06-03-2023 09:36. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. and view the images for a range of different wall box options. Then press and hold the security button on one of the original adaptors in your network for two seconds. . Joining in Options. Please help - 5208212. Booking an engineer is easy with Virgin Media. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). You need to go outside and locate the brown or grey omnibox on the wall. . Virgin Media; My Virgin Media; Shop;. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. SHARE. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. 0. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installation and delivery team on 0800 052 1734 explain. The cable could be hidden within, or behind, furniture. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Re: No VM wall socket / wall socket damage. A Virgin Media wall socket is simply a point of entry into your home. log into hub3 - 192. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Buy Multimedia Sockets at Screwfix. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. QuickStart, set up and connections. Security. log into hub3 - 192. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Best Regards, Elif. Live TV uses co-ax cables. 1 [or 192. Account - Mobile. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Account - Cable. See full list on itblogpros. . Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. We have tried plugging it into the only box we found it would fit but no luck. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . If you’re using a splitter, make sure that’s firmly connected too. The wall box may be branded with the logos of an old cable TV company (not VM). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Virgin Media; My Virgin Media; Shop;. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. . No vm wall socket. I’m annoyed because I actually had a virgin sales person in my house. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. on 20-08-2022 22:47. Not all properties have a socket, just a cable. Speedon 22-10-2022 20:58. I have 2 black sky looking cables but that is it. But the wall socket, I cannot attach the wall socket with Isolator Cable. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. There are 10 types of people: those. 388. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Manage Your Account. 1. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). The power light will start to flash. Soumyjit. Whichever is the most suitable. Reply. If you're still. 😁 I tried Virgin Customer Services with this but they werent able to answer. I’m having the exact same problem. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. The cable going in will be a double. No wall socket to connect. Broadband. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. My Virgin Media App. You need to go outside and locate the brown or grey omnibox on the wall. If an engineer is offered - accept that. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We're here to help. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. The existing cables will be screw-on (11 mm spanner or pliers required). Plug into the wall socket. But I. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can anyone help or know how long it takes to g. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Options. However, I do not have any of the specified wall sockets available. Virgin Mobile. Virgin Media Wall Socket. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If an engineer is offered - accept that. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. A power adaptor to plug into the Stream box and a power socket at the wall. Installation: Wall socket issue. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Sometimes there is no wall box, just a trailing cable. I'm at the stage where I need to plug the -. Telewest Cable Wall Sockets. I’ve tried calling but the people I’m connected to keep hanging up. Or if the other end of the white cable is in a more useful. Except from that I can only. ago No those shotgun coax cables will be connected to a sky satellite dish. on 03-08-2020 18:05. This video will show you how to install a Virgin Media extension cable. @Briannahsarah wrote: Here is a photo. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. Once connected it directly to a hub, a little bit loose, but then interne. Stay safe online. The cables from the external box lead to a Bt open reach socket and a blank socket. Can anyone please help me. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Tudor. The cable could be hidden within, or behind, furniture. 8. Can you help me please. 168. Just joined. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Had arranged self-install as per suggestion from VM. The package was delivered but there is no wall socket for me to plug into.